Tech Station (standard)
Tech Station (large)
Deck Tech Station (standard)
Deck Tech Station (large)
Innovatek XX Flow Rev2
Hard Drive Cooling
Sales Terms Overview
Shipping Terms and Conditions
The Wait List and Pre-Ordering
Returns (RMA) and Warranty
If your order was lost or damaged please contact the shipper
before contacting us. In most cases UPS and USPS will
contact us for you. See RMA details below.
UPS 800-PICK-UPS (742-5877) | USPS
incomplete or wrong item(s) in your order?
Please email firstname.lastname@example.org
Please include your order number or reference number, your
full name as well as a brief description of what is wrong with
is placed and you wish to change items or cancel?
We'll do our best to accommodate your request, but once an
order has shipped we can't change it. In this case we
will arrange for an RMA
(return). Do not send goods back to us without receiving
RMA info from us first!
Terms and Conditions Overview
HighSpeed PC, LLC
typically ships out US orders within one to two business days
after they have been placed (this excludes weekends, holidays, and
extremely busy days). We try our best to get all orders out the
same day that are placed before noon EST.
You will receive a
shipping confirmation email (with tracking number for UPS orders)
as soon as your order has been processed and shipped. UPS tracking
numbers are also available upon emailed request. Orders can be
tracked online using our UPS
We reserve the right
to choose/change the shipper (UPS, USPS, FedEx or other) for deliveries, costs
being equal. We reserve the right to cancel unfulfilled
orders at any time or request payment in advance through money
order or certified bank check.
HighSpeed PC, LLC nor its owners or partners is not responsible
for damage or loss of any kind that may occur as a result of using
or misusing any product purchased from us. We will not be held
responsible for any typographical errors including instructions, descriptions,
prices or terms. We will not be held
responsible for missing, damaged, or late package delivery by the
shipper. By placing an order with us you agree to
our sales terms, conditions and policies.
HighSpeed PC, LLC is
entirely Internet-based with no telephone, walk-in or over the
counter sales (yet).
If you have any
questions or need some help please email us at email@example.com
MasterCard, Discover and PayPal
- Want to use American Express or
send an eCheck? Send payment via PayPal.
- Fax/Mail-in orders (see below)
- Purchase Orders (please email us
Purchase Orders Welcome!
If your credit card is declined when we
process your order (this is done by us off-line) we will email you
with instructions, it's up to you at that point on how you want to
*We're working on adding a more
convenient method, but for now:
After you add an item(s) to your
cart click the 'Checkout' button.
Enter shipping info, click continue and you will be taken to the
checkout page. Select your shipping method. Add the
associated shipping cost to your total.
Write/copy the product name and quantity, shipping address/method,
billing address/credit card # and order total and fax to: 866-736-1447
(toll free). Or mail to us with a check or money
HighSpeed PC, LLC
415 E Main St # 317
Canfield, Ohio 44406
Whichever method you use, we'll
(usually) send out your order within 24 hours from confirmation of
PayPal is now integrated into our
checkout procedure, so just select PayPal instead of a credit card
type during checkout. (You'll need to create an account with
PayPal if you haven't yet)
PayPal is a convenient FREE service
that lets you send "virtual money" to anyone with an
email address. And many Internet merchants accept PayPal. Using
PayPal is simple. Just click the PayPal button above. It will take
you to the PayPal website where you can open an account, It only
takes a minute. HighSpeed PC is a
verified PayPal merchant, click the logo to check our status...
using an Unconfirmed PayPal Address we will require Signature at
Delivery. Confirmed shipping address only outside USA.
We are no longer accepting COD
orders. (special consideration only)
Your Shipping Method
We have chosen to ship
primarily through United Parcel Service (UPS) because we feel
their traceable service is efficient and cost effective. Customers
must manually select the shipping method they want from the
drop-down shipping menu during Checkout.
The map below will
help you determine how quickly UPS Ground will reach your location
Ground (2-5 days) (click for map)
UPS 3 Day
UPS 2 Day
UPS Next Day
USPS Priority Mail *
Mail is 2-4 Day delivery, APO and PO Boxes, no
in-route tracking available. Good alternative
for AK, HI and PR. The cost of Delivery Confirmation
*See note below
Standard (Ground to CANADA)
UPS Worldwide Expedited
UPS Worldwide Express
Mail International (3-5 days)
USPS Express Mail International
location for calculating shipping times: N.E. Ohio
-These shipping times are tentative: We can not control
the shipper's delivery schedules.
placed on Friday (before noon EST) will be delivered Monday.
UPS won't deliver
to a PO Box, please select Priority Mail.
Signature may be
required at delivery, if you need to know for certain if your
order requires signature email us.
The shipping rates
are pulled right from UPS/USPS servers, which assures accurate
We will not be held
responsible for delayed deliveries by the shipper.
If a delivery is lost,
stolen or not delivered we will contact the shipping company and
follow their procedure for tracing and verifying delivery.
(To save time check with your family/neighbors/etc. first).
We will not be responsible for, and can not help you with lost
or stolen packages if delivery confirmation or Tracking details
show delivery was made.
Please be careful
when you enter your shipping information. You are responsible
for inputting correct address information during checkout.
The info you submit online goes directly on your shipping labels
and invoices. So spelling, punctuation and capitalization are on
you. Mistakes on the
address may delay you getting your package and may cost you more
money if the package needs to be resent. After an order has
shipped, HighSpeed PC will not reimburse for shipping that
the customer did not intend on choosing.
Occasionally we offer FREE
shipping specials. The free
shipping option will be presented to you during checkout when
applicable. Limited to continental
US only (not AK or HI).
Computer cases excluded from offer.
Computer cases will ship (within continental US only) via UPS
Ground regardless of what is chosen during checkout. We will
automatically adjust the total to reflect this.
List and Pre-Ordering
You ask, we respond! To
better meet your needs we have initiated a "Wait List"
program for items that are out of stock or on backorder.
Once an item is out of stock a link showing "Add to Wait
List" will appear.
Click on that to add your email address and you will be emailed as
soon as the item is available. This is a great way to be
first in line for those popular items that sell out quickly.
View our Privacy Statement concerning your personal info (always
We've also had many requests to
allow pre-ordering on the more popular items that sell
out quickly. On these items
the following text will appear when supplies run out: Out of Stock
Pre-order now or Add me to the Wait List. To pre-order, continue to add the
item to your cart and then checkout. This pre-order
method will assure you get what you need right when it becomes
available. We will email pre-orders with a shipping
confirmation once they ship, and stock level updates will be
posted on the main page.
of Backorders and Pre-Orders
Any order containing
out of stock pre-ordered or backordered items will ship in its
entirety when the item becomes available. If you need
something that's in stock please place a separate order.
Billing is completed at end of day when the order is placed.
NOTE FOR INTERNATIONAL CUSTOMERS:
orders will ONLY BE SHIPPED TO BILLING ADDRESS.
We recommend UPS
Worldwide for all overseas
shipments. The shipping table in our shopping cart pulls shipping
costs right from the UPS website so they are accurate.
US Air Mail/EMS is
a cost effective shipping option but since there is no tracking system we can't
guarantee delivery. UPS is more expensive but it's worth it. There
are weight limits with these services, if your order applies we
will contact you.
You are responsible
for any customs, duties, taxes, or additional fees your
country or the shipping company charges to import these items. We
have no idea what you will be charged, if you are at all, but you
may be charged a duty/import fee by the shipping company. Please
contact the shipper's office in your country for info.
Customers are responsible for payment of all brokerage
(Customs) fees, also duties and taxes levied by the Canadian government for importing the items into Canada. We have no control over these fees.
UPS will charge you fees if shipping through UPS Standard
Expedited or Express is faster and may cover these fees,
keep this in
mind during checkout. See the UPS website for more
don't ask us to give false info on the Customs/Shipping
documentation. We reserve the right
to cancel unfulfilled orders at any time or request payment in
advance through money order or certified bank check for high value
to countries limited to certain regions.
Please note that
HighSpeed PC is not responsible for international orders
once they are shipped. If the item is lost, damaged, or delayed by
the shipping service - we are not responsible. No refunds,
credits, or replacements will be given by HighSpeed PC, LLC.
ordering from us you agree to these terms.
merchandise (RMA) and Warranty
Please email us (firstname.lastname@example.org)
to receive a Return Merchandise Authorization (RMA) Number and further
We want you to be completely
satisfied with your experience ordering with us so we stand by a
30 day satisfaction guarantee on anything you purchase from
HighSpeed PC. You can return purchases with no questions asked for
- The RMA process needs to be
initiated by you emailing us.
items returned to us without an RMA number will delay
processing. Please contact us first.
- RMA numbers are valid for 20 days after being issued.
30 days, please contact manufacturer for warranty info.
- Non-functioning/damaged items
will be replaced only.
- For replacement of damaged goods
during shipping: Contact the shipper immediately after
delivery. Do not discard packaging and take pictures of the
box and contents if possible, this will help with the
- No cross-shipping, sorry.
- We do not reimburse ship-to or return shipping fees.
- Refunds are
subject to inspection of item and all returns subject to 15%
- Please re-package
safely and include all original product packaging.
PC reserves the right to refuse refund if item is damaged or
purchaser's use/misuse, items are missing, or the product is
in any way.
- HighSpeed PC,
LLC and its owners and partners are not responsible for damage or
loss of any kind that may occur as a result of using or misusing
any product purchased from us.
Stations: If assembled please un-assemble as needed for
shipping. Return for refund accepted 60 days after purchase
date. Part replacement guarantee for One Year
from the date purchased.
- Water Cooling
gear: No refunds or exchanges given on any water
cooling gear once sold. Defective water cooling items will be
replaced within 1 year from delivery date, we will under no
circumstances reimburse for or replace computer hardware
damaged by water or other means. Cracked/damaged water cooling gear from over
tightening of fittings or using additives other than distilled
water and InnovaProtect
will NOT be replaced. Please follow RMA procedure.
After one year all Innovatek
water cooling warranty/replacement is done through the manufacturer, here's
their contact info:
Phone: +49 (0) 84 05 / 92 59 -0
Fax: +49 (0) 84 05 / 92 59 -21
IMPORTANT!! As noted during
checkout, by placing an
order with us you agree to our sales terms and policies.
Be the first to get
new product info and special deals from highspeedpc.com!
Periodically we send
out the HighSpeed PC Newsletter with updates about our products,
services, subscriber-only discounts and specials, and regular
To Subscribe to our
temporarily out of service... Please
come back soon!
Check your email for a
confirmation message. You will receive the next published issue.
Every correspondence will contain a one-click unsubscribe link so
you can opt out anytime. Email us if you have any questions
respects your personal privacy!
Any information about you, your email address, your purchases,
etc. is kept confidential and NOT given or sold to ANYONE for ANY
reason (other than a government office or with a court order). This includes
your email if you opt-in to receive our newsletter.
All online orders are
processed through a secure 128 bit data encrypted connection. Our
shopping cart is integrated into a secure server so your sensitive
credit card information is safe.
Card processing is NOT done in real time when your order is
placed, only your card number is verified at that time.
Orders are removed from our server several times a day and loaded
on our local computer for processing. We manually scrutinize
each order processed for validity and may contact you for more
We use an industry
leader in credit card processing which enables online merchants
like ourselves with the ability to offer our customers a safe and
secure shopping environment. Your account info is stored on
an OFF-LINE computer for complete safety, our On-line records of
your transaction are purged frequently.
To further help
protect ourselves and our customers against unauthorized credit
card transactions we employ an number of safety features during
processing. These include an address verification system (AVS) and
a fraud screen which thoroughly and carefully analyzes each
transaction for authenticity.
IP addresses are being logged and this info will be submitted to
the proper authorities if fraudulent activity is suspected.
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