Something I want is out of stock, what's the
Wait List?
(up)
You ask, we respond!
To better meet your needs we have initiated a "Wait
List" program for items that are out of stock or on
backorder. Once an items is out of stock a link showing
"Add to Wait List" will appear. Click on
that to add your email address and you will be emailed as soon as
the item is available. This is a great way to be first in
line for those popular items that sell out quickly.
Pre-ordering
is also an option. To pre-order,
continue to add the item to your cart and then checkout.
You're charged right away, but this pre-order method will assure
you get what you need right when it becomes available. We
will email pre-orders with a shipping confirmation once they ship,
and stock level updates will be posted on the main page under Late
Breaking Info.
Read
here for details.
Your personal info is
always kept confidential.
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Where can I find
your shipping/return policies and payment
info? (up)
In our Customer
Support Center!
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I have a question
about multiple charges to my account.
When multiple charges
appear on your "real time" online credit card account,
what you're seeing is a capture of funds, or a temp charge.
This is a standard procedure the all credit card verification
systems do automatically. This basically tells the system you have
the necessary credit available. The "capture" will
automatically be removed from your account in a few
days.
If we tell you your
card was declined (for whatever reason) you will still see a
capture for each attempt we make to process your card. If we
get a declined transaction(s) the charges you see will
automatically drop off your account before you get your monthly
statement since the order was not processed.
Go
Here and read what MBNA bank has to say about temp
charges.
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I have questions
about a product.
Feel free to email us
or the product's manufacturer for help. Clicking on the
product's name or picture will take you to the product's detail
page where you'll find important specifics on setup, use and
specifications.
We also have a How-To
Guide section with some useful info.
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Error message during checkout?
(up)
It's rare but it does happen.
Please email us and we'll
take care of any problems immediately.
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How do I use the Bargain
Bin, and
what is it anyway? (up)
The Bargain
Bin functions just like the rest of the store: Place the
items you want in your cart then proceed to checkout.
Shipping method can be selected during checkout procedure.
The Bargain Bin is a section devoted to great deals for you.
Items here are closeout, unwanted returns, scratch and dent, or
just have some damaged packaging. The product descriptions
will tell you about the condition. Either way, the prices
are slashed and product is good which means big savings for you.
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Do you ship internationally? (up)
We recommend UPS
Worldwide for all overseas shipments. The shipping table in our
shopping cart pulls shipping costs right from the UPS website so
they are accurate. Not every country is supported, if they
are the name will be listed in the country selection menu during
checkout.
US Air Mail is a cost
effective shipping option (available for only certain light weight
items) but since there is no tracking system we can't guarantee
delivery. UPS is more expensive but it's worth it...
You are responsible
for any customs, duties, taxes, or additional fees your country or
the shipping company charges to import these items. We have no
idea what you will be charged, if you are at all, but you may be
charged a duty/import fee by the shipping company.
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Can I get your newsletter? (up)
Be the first to get
new product info and special deals from highspeedpc.com!
Periodically we send out the HighSpeed PC Newsletter with updates
about our products, services, subscriber-only discounts specials,
giveaways, etc...
Click
here for more info...
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How can I contact you? (up)
We address all
inquiries through email as quickly as possible, usually within six
hours or less. So far there hasn't been a single problem
that we couldn't solve quickly and efficiently through email
contact.
If you have a problem,
question or concern let us know. We will do our absolute best to
resolve your problem and answer your questions as fast and
efficiently as possible. Feel free to read the Testimonials
sent in by our customers...
Inquiries: Support@highspeedpc.com
fax: 330.286.0224
Mailing address
HighSpeed PC, LLC
415 E Main St #317
Canfield, Ohio 44406
USA
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Can I pick up stuff at your local
store? (up)
HighSpeed PC, LLC is
entirely Internet-based with no telephone, walk-in or over the
counter sales (yet).
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Do you guys sponsor
websites or LAN parties? (up)
Occasionally. We'd like to
help out everyone that talks with us but that's just not
possible. Feel free to email us
with your request and we'll do our best to get back with
you. If the time is right and our ad budget allows for it
we'll reply with details.
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Info for Resellers?
(up)
Details can be found here.
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